Privacy Policy

Date: 01 April 2024

1. Introduction

Speedlock Adhesives Private Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide better services and improve the app experience. The types of information we may collect include:

  • Personal Information: Name, email address, phone number, payment or payout details when you withdraw cash, and other identifiers you provide.
  • Usage Information: App activity, reward history, scans performed, pages viewed, device interaction data, and timestamps.
  • Device & Technical Data: Device model, operating system, unique device identifiers, IP address, mobile carrier, and crash logs.
  • Location Data: With your permission, we may collect approximate or precise location information to support location-based features.
  • Communications: Messages you send to our support or through in-app communication features, and announcements you receive.

3. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

  • Operating, maintaining, and improving the Service.
  • Processing rewards, withdrawals, and deliveries of redeemed gifts.
  • Personalizing content and recommendations.
  • Sending transactional communications, updates, and promotional messages (where permitted).
  • Detecting, preventing, and addressing technical issues or fraud.
  • Complying with legal obligations and enforcing our terms and policies.

4. Legal Basis for Processing (If Applicable)

Where required by applicable law (for example, the GDPR), we process personal data only where we have a lawful basis, such as your consent, contractual necessity, compliance with legal obligations, or our legitimate interests (for example, to operate and improve the Service and prevent fraud).

5. Sharing Your Information

We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processors, hosting providers, delivery partners, analytics providers).
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets.
  • Legal Requirements: When required by law, regulation, or legal process, or to protect rights, property, or safety.
  • With Your Consent: When you give us permission to share information for a specific purpose.

6. Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, pixel tags, and similar technologies to collect information about your interactions with the Service, remember preferences, analyze trends, and serve personalized content or ads. You can typically control cookies through your browser or device settings, though disabling cookies may affect functionality.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we will delete or anonymize the data in a secure manner.

8. Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

9. Children’s Privacy

The Service is not intended for children under the age of 13 (or higher age as required by local law). We do not knowingly collect personal information from children under that age. If we learn we have collected such information without parental consent, we will take steps to delete it.

10. Your Rights

Depending on your location, you may have rights regarding your personal data, such as the right to access, correct, delete, restrict processing, object to processing, or request data portability. To exercise these rights, please contact us using the details below. We may ask you to verify your identity before responding.

11. International Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer personal data across borders, we take steps to ensure appropriate safeguards are in place to protect your information.

12. Third-Party Links

The Service may contain links to third-party websites or services not controlled by us. We are not responsible for the privacy practices or content of those third parties. We recommend you review their privacy policies.

13. Changes to This Privacy Policy

We may update this policy from time to time. When changes are made, we will update the "Last updated" date at the top of the page and, where appropriate, notify users by in-app notification or email. Continued use after changes indicates acceptance.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

Speedlock Adhesives Private Limited.

Email: info@speedlock.in